Terms & Conditions

  • Kowtow terms & conditions policy follows the requirements of the Consumer Guarantees Act 1993.
  • By placing an order at kowtowclothing.com you are agreeing to all Kowtow terms & conditions and information on this page.
  • Kowtow reserve the right to change any information on the kowtowclothing.com website at any time.
  • Kowtow Clothing Ltd is based in New Zealand. All orders and transactions are covered by New Zealand law.
  • Unless otherwise specified, all amounts shown on the nz.kowtowclothing.com website are in New Zealand dollars (NZD).

 

Current Promotions   

15% First Time Subscriber Discount 

Receive a one time 15% discount on your first full priced purchase by subscribing to our newsletter. Offer valid for first time customers, cannot be applied to previous purchases or combined with any other promotions. By signing up you consent to receiving communications from Kowtow.

 

Living Wage Employer Christmas Catalogue 2024  

Receive a one time 15% discount off full price Kowtow product, available in-store and online. Offer valid from 18 November 2024 till 11:59pm 24 December 2024 NZT. Discount does not apply to previous purchases, can not be extended, or combined with any other offer or loyalty reward vouchers. Available in NZ only and while stocks last.

 

Expired Promotions

20% Flash Sale

Take 20% off all Kowtow products, including sale. Offer available online & in-store from 10am NZDT Saturday 16th November - 11.59pm NZDT Sunday 17th November. Discount automatically applies in cart, and does not apply to previous purchases, or combined with another offer, or loyalty reward vouchers. Offer applies to all Kowtow products, but excludes Veja, Steve Mono, Monarc, Nonna’s Grocer and Gidon Bing brands. All items marked final sale cannot be returned or exchanged.

 

Archive Sale

Receive an extra 20% off sale items at checkout. Promotion available online only, and valid until 11:59pm NZST Sunday 29th September 2024. Discount does not apply to previous purchases, cannot be extended or combined with any other offer or loyalty points. All archive sale purchases are final and cannot be returned, or exchanged.

 

Relove

 Selling:

  • In submitting the Kowtow Relove online form, you understand and accept the terms set out in the Kowtow Relove guide and FAQs, including the timeframes to decline the offer and collect your garments, and shipping responsibilities. 
  • Any garments submitted by you to Kowtow Relove must be owned by you, or a garment you have the owners sole permission to sell on their behalf.
  • Once you accept the offer of points exchange for the garment, Kowtow is the owner of the garment and you release your rights to the garment.
  • In submitting garments, you understand that Kowtow has the right to use all photos and imagery in your online form on the Kowtow website and social media platforms.

Buying:

  • All Kowtow Relove garments are final sale, and refunds are only offered in accordance with the Consumers Guarantees Act.
  • Shipping terms may differ from those applied to purchases of new Kowtow product. See the product page for shipping charges.

Kowtow's Privacy Policy applies to all sellers and customers using Kowtow Relove. Kowtow Relove is available only in New Zealand, and all relevant New Zealand legislation and licenses apply.

 

Payments

Kowtow Clothing Ltd accepts the following forms of payment:

  • Visa
  • Mastercard
  • AMEX
  • Shop Pay
  • PayPal
  • Laybuy
  • Afterpay
  • Klarna
  • Apple Pay
  • Google Pay

All credit card transactions are securely processed by Shopify Payments.

  

Gift Cards & Store Credit

  • Gift cards are issued in New Zealand dollars (NZ$), for use on Kowtow New Zealand site only (nz.kowtowclothing.com).
  • Gift cards are activated at the time of purchase and remain open for a period of 12 months unless specified otherwise.
  • Store credit for a return is issued as a gift card  and remain open for a period of 12 months unless specified otherwise.
  • Whole or partially redeemed gift cards cannot be cancelled or refunded.
  • If the gift card is for a lesser amount than the desired purchase, the recipient is required to pay the difference at checkout via alternative payment methods.
  • Gift cards should be treated like cash and will not be replaced if lost or stolen. Kowtow will not accept responsibility for lost or stolen gift cards.
  • Kowtow reserves the right to change these terms and conditions without notice.

 

Product Descriptions

Kowtow aims to be as accurate as possible when describing the products featured on our site. However, Kowtow does not guarantee that the product description or other content on this site is 100% accurate, complete, reliable or error free and reserves the right to modify without prior notice.

 

Colours

Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, colour accuracy depends on screen calibrations and standards, Kowtow cannot guarantee that all screen display of colour will match the garment exactly.

     

    Resale Policy

    By placing an order on www.kowtowclothing.com you accept the following terms and conditions. Products purchased on www.kowtowclothing.com are for personal use only and not for resale. We reserve the right to refuse orders if we feel Terms and Conditions have been breached.

     

    Disclaimer

    Kowtow Clothing Ltd is not responsible for purchases that are unable to be processed due to technical difficulties with the website or unavailability of products. Kowtow shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this website. This includes viruses alleged to have been obtained from the website, your use of or reliance on the website or any of the information or materials available on the website, regardless of the type of claim or the nature of the cause of action.

     

    Intellectual Property

    The content and design of this website and all products are copyright and belong to Kowtow Clothing Ltd. "Kowtow" is a registered trademark.

     

    Loyalty Program

    By becoming a member of The Collective, you will earn points for purchases made in store and online, as well as for participating in select activities. You will also have access to exclusive rewards and benefits.

     

    Membership

    • To become a member, all you need to do is create a Collective account. Any purchase made through a Kowtow store will also create an in store membership, however we recommend creating an account to access your rewards online and receive the full benefits of our program.
    • If you have accidentally created more than one Collective account within the same country, please email customercare@kowtowclothing.com to resolve this for you. Accounts created across different countries (eg. New Zealand & Australia) cannot be combined.
    • By enrolling in the program, you agree to receive transactional emails regarding the program from Kowtow Clothing Ltd. These may include information about points and rewards, special offers and promotions, and other related material.
    • Kowtow reserves the right to close the account of any member that uses the program in a questionable manner, or breaches any of our Terms & Conditions.
    • Kowtow reserves the right to cancel the The Collective program or change these Terms & Conditions at any time at our discretion.

     

    Earning Points

    • You will automatically receive 1 point for every $1 (NZD) spent by making a qualifying purchase directly online at kowtowclothing.com or in any Kowtow store.
    • Qualifying purchases include full price, sale and Relove products, however exclude shipping costs.
    • Points may also be earned by using our Circular Services, and completing certain activities determined by Kowtow Clothing Ltd.
    • If un-redeemed, your points will expire 12 months from the date of your qualifying purchase.
    • Points may not be transferred among members.
    • Points earned from any in store, or online purchase will initially appear as 'pending' for a period of 14 days before being approved.
    • Points have no monetary value & can not be refunded for cash.
    • Please note, any orders made prior to joining The Collective will not be retroactively applied to your account as points.

     

    Redeeming Rewards 

    • Collective Points can be redeemed at checkout and used to discount any product bought directly from a Kowtow store, or online at kowtowclothing.com.
    • Collective points can not be used towards gift cards, shipping costs, or in conjunction with any other promotional offer where a discount code, or automatic discount applies at the checkout.
    • Collective Points are classed as an order discount, and will be deducted as a percentage off each item across the total value of your order.

    Returning Loyalty Orders

    Collective Points are not refundable, or transferable once applied to an order, unless the entire order is returned for a refund or store credit.

    If you return your entire order in full, you will receive a refund/store credit for the value of the purchase, and your Collective Points will be issued back to your account.

    If you return part of your order (eg. 1 item out of 2 total) you will receive a refund/store credit for the value of the purchase, less the discount amount deducted for the returned item. The Collective Points used on this item will then be deemed void.

     

     

      

    Repair Programme

    This free service applies to Kowtow garments only, and excludes tailoring and alterations. Garments are subject to evaluation prior to accepting repair and must be clean. We cannot repair rips, fabric flaws, pills or marked garments. Repairs are done by hand and may require up to 15 working days for completion.

    You must be a member of Kowtow Collective to use this service.

     

     

     

    Questions

    If you have any questions please email us at customercare@kowtowclothing.com or call us on +64 4 916 5325. We are open Mon-Fri 8:00am-4:30pm (New Zealand time).