If you want to return an item, please let us know at email@example.com within 5 days of receiving your Kowtow online store order, providing your reasons and/or exchange requirements.
• All items must be returned unworn, unwashed, with tags attached & in original condition, suitable for re-sale.
• All items must be returned with proof of purchase from the Kowtow online store.
• All items must be returned in a secure and waterproof courier bag. We will not accept any returns which are damaged in transit.
• We must receive your return within 14 days of you receiving your order. No refunds will be issued past this timeframe.
• We recommend using a tracked service as Kowtow cannot take responsibility for lost packages. Until your return is received by Kowtow, it is your responsibility.
• All items will be inspected upon return. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
• We are unable to exchange/refund used, laundered or customer damaged goods.
• We are unable to exchange/refund briefs.
• The cost of delivery is not refundable.
• A further delivery charge will be required for sending out all exchanges.
Full Priced Items
We will happily offer you the option to exchange items that do not fit correctly. You may swap them for the right size, colour or style, or we can issue a credit note (valid for 3 months). If the item is returned within 14 days of purchase, you may request a refund (excl. shipping).
Sale Items, Promo Code Offers And Discounted Items
We will happily offer you the option to exchange items that do not fit correctly and swap them for the right size if available or an online credit note of equal value to the price of the returned item (valid for 3 months).
No refunds will be given on sale or discounted items, or purchases made with a sale promo code.
Courier returns to
113 Tory Street
P: +64 4 9165325
Once we receive your return, please allow 5 to 7 working days for exchanges/refunds/credit notes to be processed. We will endeavour to keep you updated on the status of your return.
If you have any queries regarding returns or refunds please email us at firstname.lastname@example.org or call us on +64 4 916 5325.
We are open Mon-Fri 8:00am-4:30pm (New Zealand time).