Shipping Information

 Shipping Information

Courier Delivery Estimate Cost
New Zealand Courier Post 2 - 3 Working Days Free for orders over $150
$8 for orders under $150
Click & Collect Pick Up 1 - 2  Days Free for every order

All orders are shipped with NZ Post and are fully traceable on their website. You can manage all aspects of your delivery (redirect, add delivery instructions & add authority to leave) on the NZ Post website.


Click and Collect

We are pleased to now offer a click and collect service at our Wellington and Auckland store locations. 

We kindly ask you to shop online and if your item is available for click and collect, select Local Pickup and your desired Store Location at checkout. We will notify you as soon as your order is ready for collection.


Standard Processing and Delivery Timeframes

We aim to process your order as soon as possible within standard working hours. Once your order has been dispatched you will receive email confirmation which will include tracking details.

During sale and holiday periods, processing of orders may be subject to delay and we ask you to allow a minimum of 2 - 3 working days for your order to be dispatched.

Delivery timeframes are estimates and do not take into account processing times, or transit delays. Please note that delivery to rural addresses can result in longer delivery times.


Missing Parcels

It is important you fill in your shipping address correctly when ordering. Kowtow cannot accept responsibility for missing parcels due to an address being entered incorrectly. We recommend that you provide a secure daytime delivery address, such as a workplace, for your order as a signature is required upon delivery. Please let us know if your order does not arrive within the expected delivery time frame so that we can lodge a query with the relevant shipping provider.


Questions

If you have any questions regarding shipping rates, delivery timeframes, or if you need assistance in tracking your order, please email us at customercare@kowtowclothing.com or call us on +64 4 916 5325. We are open Mon-Fri 8:00am-4:30pm (NZDT).