100 points = $5
For every $1 spent with us in store or online, you will receive 1 point.
Points can be redeemed for rewards towards your next purchase.
Ways to earn points
Points
Make a purchase
1 point per $1
Follow us on Instagram
50 points
Like us on Facebook
50 points
Subscribe to our Newsletter
100 points
Celebrate your birthday
200 points
Refer a friend
200 points
Once you have earned enough points, you can redeem them for a reward voucher that can be used towards your next purchase. To redeem a reward, visit the loyalty section within your Kowtow account.
Our Loyalty Tiers
There are three loyalty tiers in Kowtow Collective, which are based on your spend online and in store during the past 12 months.
Seed
Spend $0 - $749
Leaf
Spend $750 - $1499
Bloom
Spend $1500 +
| Our tier benefits | Seed - Up to $749 | Leaf - $750-$1499 | Bloom - $1500+ |
|---|---|---|---|
| 200 points for joining our Kowtow Collective | • | ||
| A birthday treat | • | • | • |
| Complimentary basic repairs | • | • | • |
| Early access to sale | • | • | • |
| Special offers | • | • | |
| Invitations to events and workshops | • | • | |
| Styling consultation by appointment | • |
Frequently Asked Questions
What is Kowtow Collective?
Kowtow Collective is our rewards program. By becoming a member, you’ll earn points for every purchase you make online or in store, and more for participating in online activities. You will also receive access to exclusive member benefits and rewards.
How do I join the program?
Anyone with a customer account will be automatically enrolled. You can create an account here.
How do I earn points?
Points can be earned by making a purchase online at kowtowclothing.com. You can also earn points for completing other activities such as creating an account, or referring a friend.
How long does it take for points to be added to my account balance?
Points from any purchase online or in store will show as ‘pending’ for 14 days before being approved. This time frame is set in place in case you wish to return your purchase back to us.
Points earned from completing an activity, such as creating an account, or following us on social media, will be added to your account instantly. These points will show an ‘approved’ status and can be redeemed for rewards straight away.
How do I view my point balance?
You can view your point balance & track your activity in your customer account. Login to your account here. We will also send you updates about your points balance from time, so make sure you are subscribed to our newsletter.
Will my points expire?
Points, or reward vouchers do not expire.
How many points do I need to redeem a reward?
For every $1 spent with us, you will receive 1 point. 100 points = $5 reward. View the different reward vouchers that are available to redeem your points above.
How do I redeem my points for rewards?
Login to your account and click the ‘Get Rewards’ tab. From here, you can redeem a discount voucher that you can use towards your next online purchase by entering the code at the checkout.
Please note, reward vouchers can not be used in conjunction with other discounts or offers, and only one reward can be used per purchase.
What happens if I return an order that I purchased using a reward voucher?
If points have been used as full payment for an order, any refunds will be issued back to your account as the value of the points.
If points have been used as a partial payment for an order, the refund will be issued partly as points and partly in the original payment method.
Can I transfer my points to another person, or account?
No, points may not be combined with another account, or transferred to another person. If you think you may have more than one active customer account, please contact customercare@kowtowclothing.com so we can look into this for you.