To Our Community
Kowtow always has and always will be committed to preserving the planet and protecting our people. We continue to monitor the COVID-19 situation across the globe, working hard to keep up to date and evolving with the ever changing environment.
In response to changing government guidelines, we will continue to update our policies below.
Our online stores remain open and in the coming weeks, we will continue to release new arrivals online.
During this time as our warehousing and shipping partners follow health and safety guidelines, we are experiencing delays in processing orders. We ask for your support and understanding while we do our best to deliver orders as quickly as we can.
We continue to safely dispatch orders within New Zealand, Australia and the United Kingdom from our Melbourne & London warehouses. Once you have received your shipping confirmation & tracking details, your parcel should be with you in 5-7 business days.
Our Wellington & Newmarket Stores are open. The health & safety of our community is important to us and we are following all recommended guidelines to keep you and our team safe while you visit us, such as observing social distancing requirements, increasing cleaning in high touch areas, and accepting card-only transactions.Please ensure that you use our Covid Tracer QR code to scan in when visiting our stores, and wear a face covering at all times.In line with our vaccination policy, we will be requesting that anyone visiting our stores is able to scan or present proof of vaccination on request.If you are feeling unwell or are not fully vaccinated, we kindly request you refrain from entering our stores and invite you to shop online.
We support vaccination as a key step to help New Zealand progress towards reducing the risk of COVID-19 in our communities and enabling all of us to live and operate in a safer, more open environment and economy.
In line with New Zealand's move to the new Covid-19 Protection Framework in December 2021, only those people who have received both doses of the COVID-19 vaccine will be able to visit our workroom and retail stores.
We fully respect the rights of people to choose whether or not to vaccinate, and we wish to proactively manage any potential risks for all concerned from these choices. Our goal is to do what we can to keep our workspaces, our people and our customers protected from the risk of being exposed to COVID-19.
We work with two manufacturers in India, both Fairtrade certified. We therefore know where and by whom each garment is made. We are in daily contact with these partners who continue to operate but at reduced capacity to enable social distancing.
Further protective measures are in place including temperature checks, night time curfews, weekend lockdowns, mask wearing and sanitisation.
We continue to offer our partners all the support we can.
If you have any questions, or just want to chat, you can talk to us online or get in touch with firstname.lastname@example.org
Keep in touch, stay safe & be kind to one another.