To Our Community
Kowtow always has, and always will be committed to preserving the planet and protecting our people. We continue to monitor the COVID-19 situation across the globe, working hard to keep up to date and evolving with the ever changing environment.
In response to the recent government advised lockdown in New Zealand, we have some business updates to share, as below.
Our online stores remain open and in the coming weeks, we will continue to release new arrivals online.
During this time as our warehousing and shipping partners follow health and safety guidelines, we are experiencing delays in processing orders. We ask for your support and understanding while we do our best to deliver orders as quickly as we can.
We continue to safely dispatch orders within Australia and the United Kingdom from our Melbourne & London warehouses. Once you have received your shipping confirmation & tracking details, your parcel should be with you in 3-5 business days.
Orders for New Zealand, United States & Rest of World are shipped from our Auckland warehouse, which in response to the New Zealand Covid-19 restrictions, is currently unable to ship to the Auckland region. All orders for Auckland addresses will be held and dispatched as soon as we are able to.
We will begin shipping orders to all other regions from Wednesday 1 September. We appreciate your patience as we work through orders, and will provide shipping and tracking information as soon as your order is on it’s way.
Our Wellington Store is now open under Level 2. The health & safety of our community is important to us. We are limiting the number of customers in our store at any time, increasing cleaning in high touch areas, and accepting card-only transactions.
Click and collect is also available in our Wellington Store. We kindly ask you to shop online and if your item is available for click and collect, select Local Pickup, Kowtow Wellington at checkout. We will notify you as soon as your order is ready for collection.
Our Auckland store remains temporarily closed. We look forward to welcoming you back in store as soon as it is safe to do so.
We work with two manufacturers in India, both Fairtrade certified. We therefore know where and by whom each garment is made. We are in daily contact with these partners who continue to operate but at reduced capacity to enable social distancing.
Further protective measures are in place including temperature checks, night time curfews, weekend lockdowns, mask wearing and sanitisation.
We continue to offer our partners all the support we can.
If you have any questions, or just want to chat, you can talk to us online or get in touch with email@example.com
Keep in touch, stay safe & be kind to one another.